INFINITI Fleet Safety Training launches 3-year dispatcher program

INFINITI Fleet Safety Training has launched a three-year Professional Dispatcher Training Program Series to improve how fleet dispatchers communicate, lead and make decisions under pressure. The program is designed to strengthen driver trust, support operations and help reduce turnover across fleets.

Why it matters: - Dispatchers shape daily driver relationships and can influence trust, communication quality and retention across a fleet. - The program gives fleets a structured training path for dispatchers at different career stages. - Better dispatcher performance can improve coordination between dispatch and drivers and support more professional operations.

What happened: - INFINITI Fleet Safety Training announced the launch of its Professional Dispatcher Training Program Series in Texarkana, Texas, on September 22, 2026. - The series is a three-year development program for fleet dispatchers. - The training focuses on clearer communication, stronger leadership and better decision-making under pressure.

The details: - Year One includes 53 short training videos organized into four core skill areas. - Year One starts with helping dispatchers find their voice and communicate with clarity. - The first year then builds composure under pressure. - The first year also focuses on trust and professional reputation. - Training topics include neutral language, giving drivers instructions they can follow, handling tense conversations, setting expectations and maintaining credibility. - Year Two develops influence and leadership skills. - Year Two also addresses conflict management and long-term stability. - Year Three expands into operational thinking and judgment. - Year Three also covers communication at scale and professional mastery. - Bill Dorfner, Risk & Safety Training Manager at INFINITI Fleet Safety, said dispatchers have a tremendous influence on how drivers experience the company they work for. - Dorfner said the program gives fleets a structured way to develop dispatchers who communicate clearly and stay composed when problems arise. - Dorfner said the training also helps dispatchers build driver trust. - The company says the full three-year path moves dispatchers from everyday communication skills to understanding how their decisions affect the larger operation. - The company says the program can help improve driver turnover. - More information and pricing are available at INFINITIFleetSafety.com.

Between the lines: - The launch reflects a broader push to formalize dispatcher development instead of treating it as an on-the-job skill set alone. - The emphasis on trust, conflict management and judgment suggests fleets are looking beyond efficiency to the human side of operations. - The mention of turnover signals that dispatcher training is being linked directly to workforce retention challenges.

What's next: - Fleets can begin with Year One and continue through the three-year curriculum as dispatchers advance. - INFINITI Fleet Safety Training is offering pricing requests for organizations that want to adopt the series. - The company is positioning the program as a long-term framework for dispatcher development rather than a one-time course.