Serco expands EmployNext employment services in Alberta

Starting July 2, 2026, Serco Canada is rolling out its EmployNext model in Calgary and surrounding communities to help Albertans facing barriers to work find coordinated job-search, referral and case-management support. Five new resource centres will open across Calgary as the program expands in Alberta’s South Zone.

Why it matters: - EmployNext is designed to make employment services easier to navigate for Albertans facing complex barriers to work. - The model connects job seekers to local employment services and wraparound supports through one coordinated system. - The expansion could improve access to services in Calgary and nearby non-metro communities.

What happened: - Serco Canada Inc. expanded its EmployNext integrated coordination model in Alberta beginning July 2, 2026. - The program now serves Calgary and surrounding communities in Alberta’s South Zone. - Five resource centres are opening in Calgary: Northwest, Northeast, Downtown, Southwest and Southeast. - A more coordinated employment-services approach is now available for job seekers in the region.

The details: - EmployNext focuses on intake, case management and referrals across employment providers and community-based supports. - The model helps job seekers identify goals, next steps and available services. - The program includes service navigation and referrals to employment and wraparound supports. - It also provides ongoing case management and progress tracking. - Post-placement follow-up is part of the service model to support job retention. - Peer support from people with lived experience is included. - The Calgary centres are intended to be accessible, transit-connected spaces where job seekers can get guidance and connect with services in their communities. - Calgary functions as a key service hub for both the metro area and surrounding non-metro communities in Alberta’s South Zone. - EmployNext builds on its implementation in Ontario, where it is coordinating outcomes-focused service delivery across multiple regions.

Between the lines: - The Alberta rollout signals a shift toward more centralized coordination, not just more locations. - The model keeps local providers in place while adding a layer that directs clients to the right services faster. - That structure could matter most for job seekers who need several supports at once, such as navigation, referrals and follow-up. - Serco is positioning EmployNext as a system-level connector between employers, service providers and community organizations.

What's next: - EmployNext will continue working with local service providers, community organizations and employers to connect people to resources more quickly. - The company expects the model to improve coordination across the employment services system. - More information is available at more information.