Lickety Split touts 99.75% job satisfaction and review surge

Lickety Split AC, Plumbing & Electric says it has hit a 99.75% customer job satisfaction rating and a best-in-class score for resolving customer concerns as it expands across Northeast Florida. The Jacksonville-based home services company points to 7,000-plus five-star reviews and 500-plus video testimonials as proof of its customer-first model. Why it matters: - Lickety Split AC, Plumbing & Electric is using public customer feedback as a core business metric, not just a marketing claim. - The company’s review volume and satisfaction score signal how homeowners in Northeast Florida may judge a crowded HVAC, plumbing and electrical market. - Strong concern resolution scores matter because home service customers often care as much about follow-up as the original repair. What happened: - Lickety Split said it has a 99.75% customer job satisfaction rating. - The Jacksonville-based company also said it has a best-in-class rating for resolving customer concerns. - Lickety Split highlighted 7,000-plus five-star reviews and 500-plus customer video reviews. - The company serves Jacksonville, St. Augustine and other communities across Northeast Florida. The details: - Lickety Split says its public review footprint includes a dedicated reviews page, a customer video review playlist and individual testimonial videos. - The company said those videos let homeowners describe HVAC, plumbing and electrical service experiences in their own words. - Thomas Noland, co-founder of Lickety Split, said homeowners judge service companies by what happens inside the home. - Thomas Noland said the 99.75% satisfaction rate reflects trust earned through listening, communication, repairs and support. - Lickety Split previously announced 7,000-plus verified customer reviews and a 4.9-star Google rating. - The company said its video reviews show technician professionalism, communication, timeliness and finished results. - Lickety Split said its services include AC repair, AC installation, heating service, drain cleaning, water heater service, plumbing repair, sewer and water line service, electrical repair, panel upgrades, generator services and EV charger installation. - Lickety Split serves Jacksonville, Jacksonville Beach, St. Augustine, Ponte Vedra Beach, Orange Park, Fleming Island, Middleburg, St. Johns and nearby communities. Between the lines: - The company is trying to separate itself from service competitors that rely on a handful of star ratings. - A large public testimonial library can give prospective customers more context before booking a job. - The emphasis on concern resolution suggests Lickety Split wants to compete on follow-through, not just completed transactions. - The strategy also fits Northeast Florida, where cooling, plumbing and electrical problems can require fast response. What’s next: - Lickety Split is likely to keep expanding its public testimonial library as it adds more completed jobs. - The company’s future growth will depend on whether high satisfaction scores hold as its customer base grows. - Homeowners evaluating the company can review its written and video testimonials before scheduling service. The bottom line: - Lickety Split is betting that transparency, fast response and visible customer proof will help it stand out in Northeast Florida home services.