IntouchCX adds 120 Athens jobs as multilingual demand grows

By AI, Created 6:00 PM UTC, May 20, 2026, /AGP/ – IntouchCX is hiring for more than 120 on-site customer service roles in Athens as demand rises for multilingual CX talent in Greece. The expansion extends the company’s Athens footprint and underscores the city’s growing role as a European support hub.

Why it matters: - IntouchCX’s hiring push adds new career paths in Athens for bilingual workers fluent in English and German. - The expansion reflects stronger demand for multilingual customer experience talent in Greece. - The move supports Greece’s position as a growing European hub for customer support and business services.

What happened: - IntouchCX opened more than 120 on-site job openings in Athens for bilingual customer service professionals fluent in English and German at B2 level or higher. - The roles are aimed at multilingual and multicultural professionals building international careers. - The company is targeting people starting out, relocating to Greece, or restarting their careers. - Professionals can apply through IntouchCX careers.

The details: - IntouchCX opened its Athens office in 2020 with eight employees during the pandemic. - The Athens team has grown to more than 200 employees representing over 20 nationalities. - The Athens campus is positioned as a multicultural workplace focused on collaboration, professional growth and innovation. - Alexia Orfanoudaki, VP Country Manager for Greece, said 66% of IntouchCX leaders advanced through internal promotions. - IntouchCX says career growth is supported through internal development opportunities and mentorship programs. - The company operates in 12 countries and 25 campuses. - IntouchCX was founded in Canada and has more than 20 years of experience in digital customer experience management, back office processing, trust and safety, and AI services.

Between the lines: - Greece’s customer experience sector is drawing more multilingual work as global companies centralize support operations in the country. - Athens-based multilingual hubs are expanding to serve international markets in dozens of languages. - The hiring surge suggests IntouchCX is leaning on Greece’s labor pool as competition for multilingual CX talent intensifies.

What’s next: - IntouchCX is looking to fill the Athens roles through its careers site. - The company is likely to keep using internal promotion and mentorship as part of its retention strategy. - Broader demand for German, English and other European-language support could continue to drive CX hiring in Athens.

The bottom line: - IntouchCX is deepening its Athens investment while betting that Greece’s multilingual workforce will keep powering CX growth.